Title |
Package Code |
Analysis Onsite |
Response Time Onsite |
Analysis Remote |
Response Time Remote |
Guaranteed Repair Time |
First Point of Contact |
Single Point of Contact |
Customer Replaceable Unit |
Number of Incidents |
Availability |
Same Business Day 4 Hour Mission Critical |
CVS-SBD4MC |
 |
4 Hours After Call |
 |
Within 2 Business Hours |
6 hours onsite repair excluding recovery process time |
 |
 |
None |
Unlimited |
Europe |
Next Business Day Pro Plus |
CVS-NBDPROPLUS |
 |
Post Analysis Next Business Day |
 |
Within 4 Business Hours |
 |
 |
 |
Level 3 |
Unlimited |
Worldwide |
Next Business Day Pro |
CVS-NBDPRO |
 |
Post Analysis Next Business Day |
 |
Within 4 Business Hours |
 |
 |
 |
Level 2 |
Unlimited |
Worldwide |
Next Business Day |
CVS-NBD |
 |
Post Analysis Next Business Day |
 |
Within 4 Business Hours |
 |
 |
 |
Level 1 |
Unlimited |
Worldwide |
Next Business Day Tier1 Pro |
CVS-NBDT1PRO |
 |
Depending on Tier1 Conditions Selected |
 |
Within 4 Business Hours |
 |
 |
 |
|
Unlimited |
Worldwide |
Next Business Day Tier1 |
CVS-NBDT1 |
 |
Depending on Tier1 Conditions Selected |
 |
Within 4 Business Hours |
 |
 |
 |
|
Unlimited |
Worldwide |
|