Remote System Administration - Network Management

This remote service package covers full network management of your infrastructure. The package offers maintenance and support for various well known network concepts including, but not limited to the creation and management of (r)STP, MLT, VLAN, Bonding, trunking, stacking etcetera.

Please note that you will need a service package for every type of network instance. Regardless of its technology.

Included:

  • Support and maintenance for all Avaya network hardware and software.
  • Support and maintenance for all Dell network hardware and software.
  • Support and maintenance for all Nortel network hardware and software.
  • Support and maintenance for all Mellanox InfiniBand hardware and software.
  • Support and maintenance for all Mellanox Ethernet hardware and software.
  • Support and maintenance for all Flextronics InfiniBand hardware and software.
  • Support and maintenance for all Qlogic InfiniPath or InfiniBand hardware and software.
  • Support and maintenance for all Qlogic Ethernet hardware and software.
  • Support for most common commodity Ethernet configurations.
  • Firmware management when needed.
  • Periodic network performance checking.
  • Keep the configuration up-to-date with (security) updates.

Excluded:

  • Support and maintenance for all Cisco based 10G hardware.
  • 10G interface bonding on tagged VLAN's.
  • BridgeX networking.
  • Hardware replacement and repair is not included.

Note:

  • When applicable and agreed upon, we will maintain critical production environments using the if-it-is-not-broken-do-not-fix-it principle.
  • This remote system administration package is an add-on package for the CVS-RSA-BASE package and requires this to be a part of the overall service contract.

Service Package Code: 
CVS-RSA-NETWORK
Service Field: 
Remote System Administration
Available Onsite: 

Available Remote: 

Requirements: 

Service package CVS-RSA-BASE

Availability: 

Annual Subscription

Supported Environments: 

All

Implementation Time: 

Full support lifetime.

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