Our Prepaid ClusterVision Service Credits offers maximum flexibility and an almost unlimited access to all our available services.
Assuming you have available credits you can use them in various ways and ClusterVision will not differentiate on complexity. Cost calculations are based on priority, location(onsite or remotely) and hours spent on the provided services. Unfortunately in some cases it will be extremely difficult to predict the amount of time needed to complete something. In these cases our technicians will make a best guess at the time needed and discuss this with you. Naturally you are entitled to define the maximum time limits to be spent on a certain task at hand.
Can be used for:
- Reconfiguration of the cluster, such as network, queuing system configuration.
- HPC Workshop or training for new staff.
- Getting a 2nd opinion on your machine room.
- Performance and benchmark testing of your HPC.
- Incidentally use the same services provided with all the “Remote System Administration” packages.
- Assistance on tasks not covered by current contracts that are flagged during support calls.
- Integration of new technologies and or...You name it!...
- Offload complex operations on parallel file systems or interconnects to the ClusterVision technical staff.
- ...You name it!...
By default ClusterVision charges a rate of 1 credit per hour, with a minimum of 1 credit, for works carried out by one of our technicians from remote, during business hours at scheduled times and with normal priority. Normal priority is defined as a first come first served.
However we do have various options available if you seek escalation of the tasks you want to see carried out. Available exceptions to our standard service level is available by applying the formula's in below matrix.
|Default Hourly Rate||Activity Type||Credit Cost Multiplier||Minimum Amount|
|1 Credit|| Standard Hourly Rate||none||1 Credit|
| Assistance at Customer Site||Multiply hourly rate by x2||16 Credits|
| Unscheduled Work||Multiply hourly rate by x2||2 Credits|
| Extreme Priority||Multiply hourly rate by x4||2 Credits|
| Outside of Business Hours||Multiply hourly rate by x3||3 Credits|
- Any service activity performed explicitly excludes costs associated replacement components unless under the appropriate warranty with ClusterVision.
Fortunately most large scale installations built by ClusterVision nowadays come with prepaid ClusterVision Service Credits included. Getting more, or additional credits is easy if you happen to have insufficient credits. Just contact us at email@example.com for more information on the purchase of credit bundles.
Remote System Administration
Depending on available Credits